OMNICHANNEL WEBINAR SERIES | March 28th, 2024
Unlocking Omnichannel Customer Loyalty in eCommerce
Insights and Strategies for Retailers in 2024
Unlocking Omnichannel
Customer Loyalty in eCommerce
Insights and Strategies for Retailers in 2024
about the webinar
In 2023, 89.6% of companies reported a positive ROI in loyalty programs (Antavo). This has led to an increase in rewards program investment. However, due to the rapid changes in customer behaviors and market trends, many businesses still struggle to create an outstanding customer retention strategy that resonates with customers and encourages them to re-purchase.
Understanding this challenge, Magenest hosts the webinar Unlocking Omnichannel Customer Loyalty in eCommerce. In our webinar, experts from Magenest, GQ Apparel and Insider will discuss how to harness data analytics to fully understand your customers, tailor your communications and create a unified shopping experience that matches their preferences on every platform. With this webinar, Magenest aims to provide you with in-depth knowledge and immediately actionable strategies to make a lasting impact on your business’ level of customer loyalty.
Don’t miss this opportunity to transform your approach to Omnichannel retail and build a loyal customer base that drives your success for years to come.
meet our speakers
Speaker
Joel Pham
Chief Executive Officer
Speaker
George Hartel
Chief Commercial & Development Officer
Speaker
Jack Nguyen
Regional Managing Director SEA & HKTW
Time & Date
02:00 pm (GMT+7)
March 28th, 2024
format & language
Live on Zoom
English & Thai
who should join
Exclusive to Thai retail decision-makers who seek to enhance customer loyalty through omnichannel strategies
number of attendees
Limited to 100 attendees
AGENDA
2:00 pm
Overview of today's eCommerce scene in Thailand
Explore eCommerce market trends and rising customer expectations in Thailand and the necessity of proper loyalty activities.
2:10 pm
Leveraging CDPs for Enhanced Customer Loyalty
Understand how using Customer Data Platforms (CDPs) can deepen loyalty by personalizing experiences across every retail touchpoint.
2:20 pm
Building a “WOW” in the soi
Discover how GQ Thailand – a giant fashion retailer transformed into True Omnichannel via Insights, New Strategy, and Customer Loyalty
2:30 pm
Panel Discussion: Collaborative Strategies for Loyalty Enhancement
Join our panel discussion with all speakers to explore collaborative strategies for enhancing loyalty across brands and consumers.
2:45 pm
Q&A Session
Experts from Magenest, GQ Apparel and Insider will answer all questions from attendees.
2:55 pm
Lucky Draw
Seize the opportunity to be among the lucky attendees receiving fabulous gifts from Magenest and our partners.
sign up for documents
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