Magento Support &
Maintenance Services
Our Magento Website Maintenance services ensure your Magento website is secure, always up-to-date, fully backed up, and free from annoying hiccups.
why need magento maintenance?
Website development is just the first step for sustainable eCommerce revenue. For any business, issues like downtime, server clogs, and backup/storage/security incidents are major sources of concern. That is why your Magento store needs proper and regular maintenance. Our Magento Support and Maintenance experts do not only make sure your website has zero downtime, but also offer Server Architect recommendations.
Our services
With our expert team and comprehensive approach, you can have peace of mind knowing that your website is in good hands and performing at its best.
Audit
We conduct throughout audit on all aspect of your website, from your frontend to the backend structure and your hosting infrastructure quality
Support
Not only maintaining uninterrupted support 24/7 during the project, we provide all the necessary documents, user guidance, as well as consultation concerning Magento capabilities and limits on request
Maintenance
We apply the most optimal maintenance workflow on your website, handling issues according to the most technically logical procedure
OUR magento support and maintenance SERVICES
With our expert team and comprehensive approach, you can have peace of mind knowing that your website is in good hands and performing at its best.
Audit
- Frontend audit
- Website speed audit
- Hosting infrastructure audit
- Coding/programmatic audit
Support
- Remote support via Emails, Chat, Ticket system, and Online calls
- Provide user guidance and Hold demo sessions on Magenest-developed features on request
- Provide consultation concerning Magento capabilities and limits on request
Maintenance
- Backup data
- Fix bugs, handle incidents
- Apply Magento security patches
- Recover system when incidents happen or on client demand
- Server performance check & upgrade
why choose Magenest for magento maintenance
Since 2015
eCommerce PowerHouse
100+
Successful Projects
2000+
Satisfied Customers
150+
Certified Magento Developers
100+
Extensions, apps & themes
130+
Countries & territories
Since 2015
eCommerce PowerHouse
100+
Successful Projects
2000+
Satisfied Customers
50+
Shopify Experts
50+
Extensions, apps &
themes
130+
Countries & territories
“Magenest is able to help us develop the functions and features we need and give good and efficient solutions to develop these features without too much cost and effort. Magenest also gives good advice and feedback on how we can develop new features efficiently and avoid developing features that cost too much with little benefit.”
JOEY YUSINGCO
HEAD OF MARKETING @ SHOPSM
“We brought Magenest on board to do the full website development [...] and I’m glad to say that all the guys here have worked tirelessly and professionally and get everything sorted, so I couldn’t recommend Magenest enough to anyone that needs to work on their Magento site.”
JOSHUA ROWLEY
ONLINE DIRECTOR @ E3D-ONLINE
"Magenest JSC has successfully delivered the website in a timely manner. The team has executed open communication to provide quick responses and accommodate inquiries. Their promptness and customer service support have been impressive throughout the workflow."
PHUONG T. UYEN
MARKETING MANAGER @ EMERS VIETNAM CO., LTDOur magento maintenance process
Identify Specific Business Requirements
Our business development experts talk to you to confirm your project's exact scope.
Strategy Consultancy
After confirmed your scopes, we draw out the optimal strategy to maintain your website without interfering your business.
Complete Detailed Action Plan
The final plan, timeline, and scope of work will be agreed by all sides.
Customer Support
Ensuring stable communication channels, as well as mutual understanding between all teams is crucial, as it is our no.1 priority. Not only hosting demo sessions, providing userguide, our technical experts will be presenting detailed information on Magento Platform capabilities and limits
Technical Maintenance
After attentive data backup, we process to fix the bugs and errors, apply latest Magento Security Patches. If incidents happen, your system will be rolled back to stable version before we conduct the Technical Maintenance again from the start.
Server Maintenance
We offer to manage & monitor your system security, upgrade server software (PHP, MySQL, Nginx, ...) while assuring uptime of 99.5%. Not only maintaining your system stability, our technical experts will be providing Server Architect recommendations as well.
Continuous Development
Once we all are satisfied with the final outcome, your Magento store is deployed, yet we will always be right by your side for any necessary future upgrades. That is how Magenest ensures the best experience for both users and admins.
F.A.Qs
Magento maintenance services refer to the ongoing support and management of a Magento-based website, which include security patches and updates, performance optimization, bug fixes, backups and disaster recovery, and website monitoring. Our services are crucial for ensuring that your eCommerce website is secure, efficient, and always up-to-date, providing a seamless experience for your customers.
Yes of course our Magento Maintenance service includes server maintenance.
Our Magento 2 Maintenance SLA includes:
- Fixing coding issues
- Magento 2 security patches application
- Disaster recovery
- Performance monitoring & optimization
- Customer support via Email, Chat, Issue Tickets and Direct meeting/call
Knowledge transfer is key to ensure a smooth transition which we expect to receive the below:
- Magento system and server access
- Site specification: Contains all specification of the site: system workflow, detailed functional description, involved stakeholder
- Coding documentation: Describe system architecture and coding method
- Digital assets: Includes mockups, design files, workflow diagrams
- Development credentials: Accounts for access to project coding repository eg. Bitbucket, Github, etc.
- Deployment procedure: Procedures to deploy on staging and live environment to ensure safety of live system
Yes you can. We offer full Magento 2 development services for any businesses in need.
A progress report on ongoing maintenance, planning, and R&D will be provided on a monthly basis via conference call or email, depending on your reference.
You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions.
You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.
LEAVE YOUR MAGENTO MAINTENANCE PROJECT IN CAPABLE HANDS.
OUR TEAM IS JUST ONE MESSAGE AWAY.
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