Server maintenance is a separate area but can also be included.

• Our Magento 2 Maintenance SLA includes:

  • Fixing coding issues
  • Magento 2 security patches application
  • Disaster recovery
  • Performance monitoring & optimization
  • Customer support via Email, Chat, Issue Tickets and Direct meeting/call

Knowledge transfer is key to ensure a smooth transition which we expect to receive the below:

• Magento system and  server access
• Site specification: Contains all specification of the site: system workflow, detailed functional description, involved stakeholder
• Coding documentation: Describe system architecture and coding method
• Digital assets: Includes mockups, design files, workflow diagrams
• Development credentials: Accounts for access to project coding repository eg. Bitbucket, Github, etc.
• Deployment procedure: Procedures to deploy on staging and live environment to ensure safety of live system

Yes you can.

A progress report on ongoing maintenance, planning, and R&D will be provided on a monthly basis via conference call or email, depending on your reference. 

You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions. 

You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.