Magento Support &
Maintenance Services

Magento maintenance services refer to the ongoing support and management of a Magento-based website, which include security patches and updates, performance optimization, bug fixes, backups and disaster recovery, and website monitoring. Our services are crucial for ensuring that your eCommerce website is secure, efficient, and always up-to-date, providing a seamless experience for your customers.

Our Magento maintenance and support services are essential for several key reasons:

• We ensure that your Magento website remains secure by regularly updating the software and implementing security patches.
• We optimize website performance, leading to faster page load times, better user experience, and potentially higher sales.
• A well-maintained Magento site is more reliable, reducing the risk of downtime or system failures that could result in lost revenue.
• Routine maintenance helps in identifying and fixing bugs or issues that could otherwise go unnoticed, compromising site functionality.
• Our professional support on hand allows businesses to focus on core activities like marketing and product development.

Choosing Magenest for your Magento support and maintenance services comes with a host of benefits that make it a compelling option for businesses of all sizes:

• Expertise: With 10+ years in the market, Magenest is known for the in-depth expertise in the Magento ecosystem, ensuring that your website is managed by a team that understands the nuances and best practices.
• Comprehensive Services: Magenest provides a wide range of Magento support and maintenance services, from routine software updates and security patches to more complex tasks like customization and performance optimization.
• Reliability: With a reputation for reliability, Magenest offers peace of mind, knowing that your website is in capable hands. Regular monitoring and prompt issue resolution help minimize downtime and improve user experience.
• Custom Solutions: Understanding that every eCommerce business is unique, Magenest provides tailored maintenance packages to meet specific business needs, thereby offering better value for your investment.
• Quality Customer Support: Responsive and quality customer support is usually a strong suit of reputable maintenance providers like Magenest. Whether it’s a small query or a major issue, you can generally expect timely and effective support.
• Strategic Consultation: Beyond just handling the technical aspects, Magenest may also offer strategic guidance to help your eCommerce business grow, making them a partner in your long-term success rather than just a service provider.
• Cost-Effectiveness: With flexible pricing packages, you can often find a plan that fits your budget without compromising on the quality of service.

Yes, of course, our Magento Maintenance service includes server maintenance. Our certified developers of Magento maintenance support all aspects of your Magento eCommerce stores.

The cost of Magento website support and maintenance services can vary widely depending on several factors, including the complexity of your website, the level of customization, the types of services you require, and the agency or professional you choose to work with.

• Our Magento 2 Maintenance SLA includes:

  • Fixing coding issues
  • Magento 2 security patches application
  • Magento maintenance and support services
  • Disaster recovery
  • Performance monitoring & optimization
  • Customer support via Email, Chat, Issue Tickets, and Direct meeting/call

Knowledge transfer is key to ensure a smooth transition which we expect to receive the below:

• Magento system and server access
• Site specification: Contains all specification of the site: system workflow, detailed functional description, involved stakeholder
• Coding documentation: Describe system architecture and coding method
• Digital assets: Includes mockups, design files, workflow diagrams
• Development credentials: Accounts for access to project coding repository eg. Bitbucket, Github, etc.
• Deployment procedure: Procedures to deploy on staging and live environment to ensure safety of live system

Yes, you can. We offer full Magento 2 development services for any businesses in need. Our experts in Magento maintenance support all requests for your Magento eCommerce stores.

Our Magento maintenance and support services will provide a progress report on ongoing maintenance, planning, and R&D on a monthly basis via conference call or email, depending on your reference. 

You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions. 

You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.