Trustworthy Magento Website Maintenance Services by Magenest

Magento Maintenance Service

Our Magento Auditing & Optimization service improves the performance and security of your Magento website – our technical experts have your websites covered.

LEAVE YOUR WEBSITE IN CAPABLE HANDS

Ensures your Magento website is always up-to-date, fully backed up, and free from annoying hiccups. For your business, issues like downtime, server clogs, backup/storage issues, and security incidents are major sources of concern. So our job is to make sure your website has zero downtime during maintenance while our team is doing everything in the back for you.

KEEP YOUR WEBSITE UP TO PACE WITH YOUR CUSTOMERS’ EXPECTATION

Our services are tailored to leverage your digital business success in every aspect

General Auditing

Backup data
Fix bugs and handle incidents
Apply Magento security patches
Recover system when incidents happen or on client demand
Performance check

Support

Remote support via Emails, Chat, Ticket system and Online calls
Provide user guidance on Magento Commerce default features on request
Provide user guidance on Magenest-developed features on request
Hold demo sessions for newly developed features on request
Provide consultation concerning Magento capabilities and limits on request

OUR WORKS

Elite ecommerce solution provider

0 +

years of experience

50 +

successful projects

0 +

satisfied customers

50 +

experienced developers

0 +

countries and territories

50 +

extensions and apps

Award-winning eCommerce agency

Proud Winner of Magento Imagine 2019 – Top Magento 2 Certifications Award

LEAVE YOUR PROJECT IN CAPABLE HANDS.
OUR TEAM IS JUST ONE MESSAGE AWAY.

F.A.Qs

Does this service include Server maintenance?

Server maintenance is a separate area but can also be included.

What level of SLA does this service include?

Our Magento 2 Maintenance SLA includes:
- Fixing coding issues
- Magento 2 security patches application
- Disaster recovery
- Performance monitoring & optimization
- Customer support via Email, Chat, Issue Tickets and Direct meeting/call

What are the documents or materials that I need to prepare for handing over site maintenance to Magenest team?

Knowledge transfer is key to ensure a smooth transition which we expect to receive the below:

Magento system and server access
Site specification: Contains all specification of the site: system workflow, detailed functional description, involved stakeholder
Coding documentation: Describe system architecture and coding method
Digital assets: Includes mockups, design files, workflow diagrams
Development credentials: Accounts for access to project coding repository eg. Bitbucket, Github, etc.
Deployment procedure: Procedures to deploy on staging and live environment to ensure safety of live system

Can I implement new features by Magenest team while doing maintenance?

Yes you can.

How can I get updates from Magenest team in the maintenance process?

A progress report on ongoing maintenance, planning, and R&D will be provided on a monthly basis via conference call or email, depending on your reference.

You will be immediately notified if our team finds anything critical during the maintenance process that needs urgent discussions and actions.

You can always reach out to the account manager taking care of your account to ask for support or send new requests via email or the agreed communication channel.

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