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Unlocking Omnichannel Customer Loyalty in eCommerce

Insights and Strategies for Retailers in 2024

Unlocking Omnichannel
Customer Loyalty in eCommerce

Insights and Strategies for Retailers in 2024

about the webinar


In 2023, 89.6% of companies reported a positive ROI in loyalty programs (Antavo). This has led to an increase in rewards program investment. However, due to the rapid changes in customer behaviors and market trends, many businesses still struggle to create an outstanding customer retention strategy that resonates with customers and encourages them to re-purchase.

Understanding this challenge, Magenest hosts the webinar Unlocking Omnichannel Customer Loyalty in eCommerce. In our webinar, experts from Magenest, GQ Apparel and Insider will discuss how to harness data analytics to fully understand your customers, tailor your communications and create a unified shopping experience that matches their preferences on every platform. With this webinar, Magenest aims to provide you with in-depth knowledge and immediately actionable strategies to make a lasting impact on your business’ level of customer loyalty.

Don’t miss this opportunity to transform your approach to Omnichannel retail and build a loyal customer base that drives your success for years to come.


meet our speakers

Joel Pham Magenest


Joel Pham

Chief Executive Officer

George Hartel GQ


George Hartel

Chief Commercial & Development Officer

Jack Nguyen Insider


Jack Nguyen

Regional Managing Director SEA & HKTW

Time of webinar

Time & Date

02:00 pm (GMT+7)

March 28th, 2024

Format of webinar

format & language

Live on Zoom

English & Thai

Target audience of webinar

who should join

Exclusive to Thai retail decision-makers who seek to enhance customer loyalty through omnichannel strategies

Number of attendees

number of attendees

Limited to 100 attendees


2:00 pm

Overview of today's eCommerce scene in Thailand

Explore eCommerce market trends and rising customer expectations in Thailand and the necessity of proper loyalty activities.

2:10 pm

Leveraging CDPs for Enhanced Customer Loyalty

Understand how using Customer Data Platforms (CDPs) can deepen loyalty by personalizing experiences across every retail touchpoint.

2:20 pm

Building a “WOW” in the soi

Discover how GQ Thailand – a giant fashion retailer transformed into True Omnichannel via Insights, New Strategy, and Customer Loyalty

2:30 pm

Panel Discussion: Collaborative Strategies for Loyalty Enhancement

Join our panel discussion with all speakers to explore collaborative strategies for enhancing loyalty across brands and consumers.

2:45 pm

Q&A Session

Experts from Magenest, GQ Apparel and Insider will answer all questions from attendees.

2:55 pm

Lucky Draw

Seize the opportunity to be among the lucky attendees receiving fabulous gifts from Magenest and our partners.

sign up for documents

Our webinar has ended. You can sign up below to rewatch the recording and receive the speakers’ presentation decks.


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Drive Success with Next-Level B2B eCommerce Customer Experience

LIVE WEBINAR | April 19th, 2023

Drive Success with Next-Level
B2B eCommerce Customer Experience

about the webinar

The topic of customer experience (CX) is becoming increasingly crucial in the boardrooms of B2B companies worldwide. According to McKinsey’s research, upgrading a customer’s experience from average to exceptional can result in a 30 to 50% increase in KPI such as the probability of renewing or purchasing another product.

However, only 14% of significant B2B companies truly prioritize the CX, which is profoundly embedded in their corporate culture. This fact indicates that B2B organizations have significant work to do to become more customer-focused. Nonetheless, it also presents a chance for B2B companies to distinguish themselves from their competitors and increase profitability by offering a superior customer experience.

To help businesses uncover these opportunities, Magenest hosts the webinar Drive Success with Next-Level B2B eCommerce Customer Experience. In this webinar, experts from Magenest and Adobe Commerce will discuss the realities of customers’ increasing expectations on the B2B buying journey and how to build the most customer-centric B2B eCommerce system.

Magenest and Adobe Collaboration logo

meet our speakers

Jane Nguyen


Jane Nguyen

International Sales Consultant
@ Magenest

Hayley Wan


Hayley Wan

Solutions Consultant
@ Adobe Commerce

Time of webinar

Time & Date

01:00 pm AEDT (10:00 am ICT)

April 19th, 2023

Format of webinar


Live on Zoom

Free registration

Target audience of webinar

who should join

B2B merchants who want to thrive and scale through digital transformation

Number of attendees

number of attendees

Limited to 500 attendees

You can sign up below to download the webinar's documents:


number one

15 minutes

Increasing expectations from B2B customers

Explore market trends and realities about customers’ increasing expectations towards the B2B buying journey and experience.

number two

20 minutes

Building a customer-centric B2B eCommerce journey

Understand the new B2B customer journey and learn what can contribute to a convenient B2B eCommerce buying experience.

number three

10 minutes

B2B eCommerce transformation with Adobe Commerce

Explore how Integrate AV – an Australian B2B merchant successfully delivered next-level customer experience through digital transformation.

number four

15 minutes

Q&A session

Digital transformation experts from Magenest and Adobe will answer all questions from attendees.


Or scan to join

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