Sales and marketing teams always look for new ways to improve customer relationships. CRM vs CXM are two solutions that promise to make it easier to manage customers, but what’s

When it comes to customer relationship management (CRM), there are a lot of different definitions floating around. And understandably so, CRM is an incredibly comprehensive and customizable term that can

There are a lot of talks these days about SaaS CRM, but what does that actually mean? And more importantly, what are the benefits of using a SaaS CRM? In

CRM automation is the use of technology to simplify and accelerate sales and customer management processes. It can help your team manage customer interactions more effectively, track leads, and improve

Customer Relationship Management (CRM) and Customer Experience (CX) are two separate but related aspects of customer service. CRM systems focus on managing customer interactions and data, while CX aims to