No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a brand that drives their

According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always essential that the

Maybe the toughest question when you decide on a career as a customer engagement specialist are “what is a customer engagement specialist” or “should I become a customer engagement specialist”?

In today’s world of mass consumers and competitive marketplaces that innovative business competitors emerge rapidly day-by-day, a company can’t any longer depend totally on the quality of the products or

Choosing a customer engagement platform that helps ongoing, cross-channel customer engagement is not only pleasant any longer: It is a need. Can you find an answer that is custom-fitted to