Nowadays, every business that wishes to thrive must revolve around customers or, as professional sayings, become customer-centric. Especially for tech companies, which offer scaled, one-stop solutions in the form of

Customer Experience (CX) and User Experience (UX) are hugely different, but they both play an important role in providing the best experience for consumers on their complete journey of purchasing

Solid customer engagement is seen as a valuable asset of businesses, not only helps to strengthen relationships with customers but also generates up to two-thirds of the profits for the

The loyalty of your customer is the indicator of your relationship with your content or product. You may calculate it using different criteria for customer engagement metrics. You are on

In recent years, customers have become more powerful. Several businesses are becoming more and more aware of how important it is, so they are spending more time and effort. In