Heineken Corporate Vietnam

The company used to manage their accounts with spreadsheets and had their operators do all the work, calling and emailing for sales, order confirmation. With the new Magento 2 system, Heineken can automate the most part of its order processing funnel. Thanks to order confirmation and handling being carried out by the system automatically, phone calls and back-and-forth emails are reduced drastically.

In Vietnam, buyers need to provide the legal paperwork from the Ministry of Industry & Trade of Vietnam to buy such large quantities of items, and secondly, to prove to Heineken that they are not buying these products for reselling purposes. With the new system in place, customers can now submit all their information and paperwork through the website. This data is processed and managed with our freshly customized Order Management System in Magento 2.

• Orders with large quantities or with multiple delivery addresses can still be managed within Magento 2 back-end.
• Manage and assign separate administrative roles to key personnel in each region of the country.
• The system handled order submission automatically, therefore reducing the need for operators like back in the old days.

Operators can collect and add in additional information from customers during order processing sessions. Customers can provide or validate this requested information. This allows for flexible order management and processing.

• Managing multiple shipping addresses in one order: Corporate customers often have more than one office, and in these cases, orders have to be split into multiple shipments.

• Managing order and shipment status flow: Custom email sending to customers, DD team, distributor: Send notification email to these three departments during order and shipment processing.

• Reporting system.