Customer Retention: Definition, Benefits, Strategies, Metrics20210428112952
Customer Retention: Definition, Benefits, Strategies, Metrics
28/04/20210 comments
“We do not need many customers to buy once, we need one customer to buy many times”. That is a very familiar slogan of companies providing...
Customer retention strategies: Definition and examples for SMB20210422143515
Customer retention strategies: Definition and examples for SMB
22/04/20210 comments
Remaining severe at an advanced age is no simple accomplishment. Shoppers are continually besieged with shrewd adverts attempting to persuade them to ...
What is a customer engagement manager? Their Roles and Skills?20210420091645
What is a customer engagement manager? Their Roles and Skills?
20/04/20210 comments
Why is it urgent to hire a customer engagement manager for your company right now? Building a complete customer engagement strategy is no longer an op...
10 Customer retention metrics and how to calculation them20210413141443
10 Customer retention metrics and how to calculation them
13/04/20210 comments
Customer retention metrics are an efficient and inexpensive way to find retention issues and focus on creating customer retention strategies, which wi...
What is a customer engagement model? How to build one?20210412093907
What is a customer engagement model? How to build one?
12/04/20210 comments
The essential idea profoundly stems from in any brand is – engaged customers are happy customers. It is one of the keys to building long-term customer...
Customer engagement analytics: Definition, Benefit and Metrics20210412092316
Customer engagement analytics: Definition, Benefit and Metrics
12/04/20210 comments
Reality has shown that companies that apply customer engagement analytics have a more significant improvement in customer relationships than those who...
Customer service chat: What is it and why it is important?20210409104255
Customer service chat: What is it and why it is important?
09/04/20210 comments
Customer service chat has always been perceived as one of the most affordable and efficient channels to keep our customers close and reduce the risk o...
Customer engagement strategy – The magic tool for your business growth20210409102735
Customer engagement strategy – The magic tool for your business growth
09/04/20210 comments
No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a bra...
Customer retention rates formula: How to calculate and increase it?20210408101838
Customer retention rates formula: How to calculate and increase it?
08/04/20210 comments
According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always ...
What is a customer engagement specialist? Education and skills needed?20210407143428
What is a customer engagement specialist? Education and skills needed?
07/04/20210 comments
Maybe the toughest question when you decide on a career as a customer engagement specialist are “what is a customer engagement specialist”...