Customer Retention: Definition, Benefits, Strategies, Metrics20210428112952

Customer Retention: Definition, Benefits, Strategies, Metrics

“We do not need many customers to buy once, we need one customer to buy many times”. That is a very familiar slogan of companies providing...
Customer retention strategies: Difinition and examples for SMB20210422143515

Customer retention strategies: Difinition and examples for SMB

Remaining severe at an advanced age is no simple accomplishment. Shoppers are continually besieged with shrewd adverts attempting to persuade them to ...
What is a customer engagement manager? Roles and Skills of them?20210420091645

What is a customer engagement manager? Roles and Skills of them?

Trang Nguyen20/04/20210 comments
Why is it urgent to hire a customer engagement manager for your company right now? Building a complete customer engagement strategy is no longer an op...
10 Customer retention metrics and how to calculation them20210413141443

10 Customer retention metrics and how to calculation them

Customer retention metrics are an efficient and inexpensive way to find retention issues and focus on creating customer retention strategies, which wi...
What is a customer engagement model? How to build one?20210412093907

What is a customer engagement model? How to build one?

The essential idea profoundly stems from in any brand is – engaged customers are happy customers. It is one of the keys to building long-term customer...
Customer engagement analytics: Definition, Benefit and Metrics20210412092316

Customer engagement analytics: Definition, Benefit and Metrics

Reality has shown that companies that apply customer engagement analytics have a more significant improvement in customer relationships than those who...
Customer service chat: What is it and why it is important?20210409104255

Customer service chat: What is it and why it is important?

Customer service chat has always been perceived as one of the most affordable and efficient channels to keep our customers close and reduce the risk o...
Customer engagement strategy – The magic tool for your business growth20210409102735

Customer engagement strategy – The magic tool for your business growth

No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a bra...
Customer retention rates formula: How to calculate and increase it?20210408101838

Customer retention rates formula: How to calculate and increase it?

According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always ...
What is a customer engagement specialist? Education and skills needed?20210407143428

What is a customer engagement specialist? Education and skills needed?

Maybe the toughest question when you decide on a career as a customer engagement specialist are “what is a customer engagement specialist”...
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