What is a customer experience map? How to take advantages of it?20210223170906

What is a customer experience map? How to take advantages of it?

While customer research should be a frequently conducted task, many businesses are ignoring it and losing, thus, opportunities to make a profit. In es...
11 Ways to create a great customer experience strategy20210223163914

11 Ways to create a great customer experience strategy

Developing a customer experience strategy will help you to raise customer lifetime value, send your revenue soaring, and increase customer satisfactio...
10 Customer service skills importance in the healthcare industry20210218110316

10 Customer service skills importance in the healthcare industry

What are the customer service skills in healthcare? The healthcare industry is typically divided into main parts: Hospitality activities and Medical a...
20 Indispensable Customer service skills list you should know20210218101318

20 Indispensable Customer service skills list you should know

The customer service skills definition The statistic shows that nearly 90% of customers will leave your companies due to the bad customer service rece...
What is customer service outsourcing? Pros & cons for business?20210209164204

What is customer service outsourcing? Pros & cons for business?

What is customer service outsourcing? Today, running an effective business is not only selling the best products but also providing high-quality custo...
Customer service goals and objectives examples: How to achieve it?20210209162110

Customer service goals and objectives examples: How to achieve it?

Whether you are in an international enterprise or a small-sized business, customer service plays a key role in business success. Customer service begi...
Core customer service duties and responsibilities you Should know20210209160217

Core customer service duties and responsibilities you Should know

It’s undeniable that customer trust plays an increasingly significant role in the fierce competition of today’s economy. That is why peopl...
Customer Service Manager: Objective, Responsibilities, Salary20210209155101

Customer Service Manager: Objective, Responsibilities, Salary

The customer service manager is a great job to get in, especially since it’s more essential than ever for organizations to take a customer-centr...
Salesforce Buys Slack in a $27.7B Deal: A Better Shot At Competing Against Microsoft?20201210102808

Salesforce Buys Slack in a $27.7B Deal: A Better Shot At Competing Against Microsoft?

After thorough speculation and advanced deal talks, Salesforce made it official on the first day of December, announcing their plans to buy Slack for ...
Overview and details of customer service: Objective and Skills20201202143156

Overview and details of customer service: Objective and Skills

In e-commerce, enterprises take customers as the center and focus on improving customer experience to success. One of the key factors that will help e...
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