Customer Retention: Definition, Benefits, Strategies, Metrics20210428112952

Customer Retention: Definition, Benefits, Strategies, Metrics

Le Pham28/04/20210 comments
“We do not need many customers to buy once, we need one customer to buy many times”. That is a very familiar slogan of companies providing...
Customer retention strategies: Definition and examples for SMB20210422143515

Customer retention strategies: Definition and examples for SMB

Le Pham22/04/20210 comments
Remaining severe at an advanced age is no simple accomplishment. Shoppers are continually besieged with shrewd adverts attempting to persuade them to ...
What is a customer engagement manager? Their Roles and Skills?20210420091645

What is a customer engagement manager? Their Roles and Skills?

Why is it urgent to hire a customer engagement manager for your company right now? Building a complete customer engagement strategy is no longer an op...
10 Customer retention metrics and how to calculation them20210413141443

10 Customer retention metrics and how to calculation them

Le Pham13/04/20210 comments
Customer retention metrics are an efficient and inexpensive way to find retention issues and focus on creating customer retention strategies, which wi...
What is a customer engagement model? How to build one?20210412093907
Customer engagement analytics: Definition, Benefit and Metrics20210412092316

Customer engagement analytics: Definition, Benefit and Metrics

Le Pham12/04/20210 comments
Reality has shown that companies that apply customer engagement analytics have a more significant improvement in customer relationships than those who...
Customer engagement strategy – The magic tool for your business growth20210409102735

Customer engagement strategy – The magic tool for your business growth

Le Pham09/04/20210 comments
No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a bra...
Customer retention rates formula: How to calculate and increase it?20210408101838

Customer retention rates formula: How to calculate and increase it?

Le Pham08/04/20210 comments
According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always ...
What is a customer engagement specialist? Education and skills needed?20210407143428

What is a customer engagement specialist? Education and skills needed?

Le Pham07/04/20210 comments
Maybe the toughest question when you decide on a career as a customer engagement specialist are “what is a customer engagement specialist”...
What is a customer success strategy? How to build a successful plan?20210406133958

What is a customer success strategy? How to build a successful plan?

Le Pham06/04/20210 comments
In today’s world of mass consumers and competitive marketplaces that innovative business competitors emerge rapidly day-by-day, a company can’t any lo...