Customer retention metrics are an efficient and inexpensive way to find retention issues and focus on creating customer retention strategies, which will boost your sales by at least 25%. We

The essential idea profoundly stems from in any brand is – engaged customers are happy customers. It is one of the keys to building long-term customer connections. However, how does

Reality has shown that companies that apply customer engagement analytics have a more significant improvement in customer relationships than those who simply convey messages to customers across multiple channels. Are

No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a brand that drives their

According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always essential that the