Reality has shown that companies that apply customer engagement analytics have a more significant improvement in customer relationships than those who simply convey messages to customers across multiple channels. Are

No matter how big or small, customer engagement strategy is vital to all businesses. This is the key aspect that makes customers perceive you as a brand that drives their

According to statistics, the cost of having a new customer is 7 times more than the cost of retaining an old customer. Retaining a customer is always essential that the

Maybe the toughest question when you decide on a career as a customer engagement specialist are “what is a customer engagement specialist” or “should I become a customer engagement specialist”?

In today’s world of mass consumers and competitive marketplaces that innovative business competitors emerge rapidly day-by-day, a company can’t any longer depend totally on the quality of the products or