eCommerce Best Practices

Top Omnichannel Customer Service Examples: Delivering Seamless Support Across Every Touchpoint

07/11/2024

Omnichannel customer service is a strategic approach that allows businesses to meet customers wherever they are by integrating various service channels into one seamless experience. Unlike multichannel service, where interactions occur independently on each channel, omnichannel customer service is about creating a unified journey. Each touchpoint—from social media to in-store assistance—is connected, ensuring that customers […]

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