OMNICHANNEL WEBINAR SERIES | March 28th, 2024

Unlocking Omnichannel Customer Loyalty in eCommerce

Insights and Strategies for Retailers in 2024

Unlocking Omnichannel
Customer Loyalty in eCommerce

Insights and Strategies for Retailers in 2024

about the webinar

Days
Hours
Minutes
Seconds

In 2023, 89.6% of companies reported a positive ROI in loyalty programs (Antavo). This has led to an increase in rewards program investment. However, due to the rapid changes in customer behaviors and market trends, many businesses still struggle to create an outstanding customer retention strategy that resonates with customers and encourages them to re-purchase.

Understanding this challenge, Magenest hosts the webinar Unlocking Omnichannel Customer Loyalty in eCommerce. In our webinar, experts from Magenest, GQ Apparel and Insider will discuss how to harness data analytics to fully understand your customers, tailor your communications and create a unified shopping experience that matches their preferences on every platform. With this webinar, Magenest aims to provide you with in-depth knowledge and immediately actionable strategies to make a lasting impact on your business’ level of customer loyalty.

Don’t miss this opportunity to transform your approach to Omnichannel retail and build a loyal customer base that drives your success for years to come.

Days
Hours
Minutes
Seconds

meet our speakers

Joel Pham Magenest

Speaker

Joel Pham

Chief Executive Officer

George Hartel GQ

Speaker

George Hartel

Chief Commercial & Development Officer

Jack Nguyen Insider

Speaker

Jack Nguyen

Regional Managing Director SEA & HKTW

Time of webinar

Time & Date

02:00 pm (GMT+7)

March 28th, 2024

Format of webinar

format & language

Live on Zoom

English & Thai

Target audience of webinar

who should join

Exclusive to Thai retail decision-makers who seek to enhance customer loyalty through omnichannel strategies

Number of attendees

number of attendees

Limited to 100 attendees

AGENDA

2:00 pm

Overview of today's eCommerce scene in Thailand

Explore eCommerce market trends and rising customer expectations in Thailand and the necessity of proper loyalty activities.

2:10 pm

Leveraging CDPs for Enhanced Customer Loyalty

Understand how using Customer Data Platforms (CDPs) can deepen loyalty by personalizing experiences across every retail touchpoint.

2:20 pm

Building a “WOW” in the soi

Discover how GQ Thailand – a giant fashion retailer transformed into True Omnichannel via Insights, New Strategy, and Customer Loyalty

2:30 pm

Panel Discussion: Collaborative Strategies for Loyalty Enhancement

Join our panel discussion with all speakers to explore collaborative strategies for enhancing loyalty across brands and consumers.

2:45 pm

Q&A Session

Experts from Magenest, GQ Apparel and Insider will answer all questions from attendees.

2:55 pm

Lucky Draw

Seize the opportunity to be among the lucky attendees receiving fabulous gifts from Magenest and our partners.

sign up for documents

Our webinar has ended. You can sign up below to rewatch the recording and receive the speakers’ presentation decks.

JOIN OUR LINE GROUP TO GET UPDATED ABOUT omnichannel insights

Or scan to join

QR Line group