eCommerce Website Maintenance & Operation Services

eCommerce Website

Maintenance & Operation

Maintain system stability, mitigate risks, and ensure consistent business performance

Trusted by leading businesses

Unstable Website Operations Put Revenue at Risk

Website slows as traffic grows

Hurts customer experience and conversion

Checkout or payment failures

Customers cannot complete orders

Risk during system updates

New changes may disrupt critical functions

Outdated platform

Hard to scale and exposed to security risks

From Reactive Fixes to Proactive Ops

Platform Updates

Update platforms, modules, apps & infrastructure with clear testing to avoid conflicts.

System Security

Control access, audit logs, vulnerabilities, and key security settings.

Performance

Improve page speed, load capacity, and Core Web Vitals.

Issue Fixes

Prioritize issues affecting conversion, such as checkout, payments & promotions.

Backup & Recovery

Set backups and recovery plans to reduce downtime during incidents.

System Monitoring

Monitor uptime, page speed, system errors, and operational anomalies.

Technical Health

Manage robots, sitemaps, canonicals, schema & technical SEO issues.

1. Monitoring – Giám sát hệ thống liên tục

Theo dõi uptime, tốc độ, lỗi hệ thống và các điểm ảnh hưởng đến đơn hàng, cảnh báo sớm bất thường.

2. Incident Handling – Xử lý sự cố theo mức độ ảnh hưởng doanh thu

Ưu tiên các lỗi ảnh hưởng trực tiếp đến conversion như checkout, thanh toán, khuyến mãi.

3. System Update – Cập nhật có kiểm soát

Cập nhật nền tảng, module, app và hạ tầng với quy trình kiểm thử rõ ràng để tránh xung đột.

4. Security – Bảo mật hệ thống

Kiểm soát phân quyền, audit log, rà soát lỗ hổng và cấu hình bảo mật quan trọng.

5. Performance Optimization – Tối ưu hiệu suất & trải nghiệm

Cải thiện tốc độ tải trang, khả năng chịu tải và theo dõi Core Web Vitals.

6. Backup & Restore – Sao lưu và đảm bảo khả năng khôi phục

Không chỉ backup định kỳ mà còn kiểm tra khả năng restore để giảm downtime khi xảy ra sự cố.

7. Technical SEO Maintenance – Duy trì nền tảng SEO kỹ thuật

Kiểm soát robots, sitemap, canonical, schema và lỗi crawl để đảm bảo website luôn sẵn sàng tăng trưởng organic.

Multi-Platform Operations

Magento (Adobe Commerce)

Commitment:  Controlled updates, stable operations & lower error risk

Shopify / Shopify Plus

Commitment:  Reduce app conflicts, maintain performance & stay ready to scale

Magenest eCommerce Operations Expertise

10+ Years

eCommerce delivery experience

100+ Projects

Technology systems delivered

150+ Experts

Technical & consulting team

100+

Apps & extensions developed

From implementation to operations & optimization

Clear, Controlled Delivery Process

Our Successful Works

Jollibee

CHALLENGE

Web/App overloaded at peak hours, with fragmented order flows.

SOLUTION

Upgrade systems, streamline orders, and strengthen operations.

Stable Operations

Handles peak loads

Seamless Order Flow

Less disruption

Guardian Vietnam

CHALLENGE

High order volume, with ERP, loyalty, and logistics data out of sync.

SOLUTION

Connect systems, automate stock allocation, and orchestrate delivery.

Synced Data

Omnichannel operations

Automated Fulfillment

Better delivery

Cocoon

CHALLENGE

Cancellations, inventory, and returns become harder to control at scale.

SOLUTION

Standardize order handling, manage returns, and track actions.

99,5%

Inventory accuracy