What is SaaS CRM? And other essential things you need to know
16/08/2022
There are a lot of talks these days about SaaS CRM, but what does that actually mean? And more importantly, what are the benefits of using a SaaS CRM? In
Joel Pham
Author at Magenest - CEO
About
Joel Pham, the visionary CEO at Magenest, brings a wealth of experience in shaping and executing organizational strategies, managing business operations, and overseeing diverse projects. With a background in Hardware Programming from Sun Moon University and an Engineer’s degree in Computer Software Engineering from HUST, Joel possesses a unique blend of technical expertise and strategic acumen. With over 8 years of experience in eCommerce projects, especially the Shopify platform, spanning various industries, including collaborations with notable clients such as Trung Nguyen Coffee, Hoang Phuc International, Heineken, and ACFC, Joel is dedicated to sharing his insights and knowledge through published articles. His aim is to assist businesses in effectively implementing the best eCommerce practices and realizing their organizational visions and strategies.
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Articles
What is CRM Automation? Key Functions & Best CRM Solutions
16/08/2022
CRM automation is the use of technology to simplify and accelerate sales and customer management processes. It can help your team manage customer interactions more effectively, track leads, and improve
CRM vs CX: How CRM Systems Improve Customer Experience (CX)
16/08/2022
Customer Relationship Management (CRM) and Customer Experience (CX) are two separate but related aspects of customer service. CRM systems focus on managing customer interactions and data, while CX aims to
eBook: Ultimate Omnichannel Guide for Retailers
09/08/2022
Struggles of omnichannel According to McKinsey, there are 4 main challenges that any omnichannel retailer faces up with: How to deal with the omnichannel challenges? To help merchants deal with
Top 5 Risk in Digital Transformation Businesses Must Know
09/08/2022
When it comes to digital transformation, there are a number of risks that organizations need to be aware of. By not taking into account the potential risks, companies can end
Everything you need to prepare for Digital Transformation 2024: Ultimate guide
09/08/2022
As we enter the 2020s, it’s clear that technology will continue to disrupt all industries, creating unprecedented challenges and opportunities for businesses around the world. While some companies have embraced
Take a Deep Look at The History of Digital Transformation
05/08/2022
Digital transformation has been a buzzword for businesses for a few years now. But what does it actually mean, and when did it start? In this blog post, we’ll explore
Best Change Management for Digital Transformation: Complete Guide
03/08/2022
Digital transformation management has always been an important part of business, but it has taken on new significance in the digital age. Companies are under pressure to continuously adapt to
What is Social CRM and How is It Being Used?
29/07/2022
In 2022, there are estimatedly 4.62 billion people actively using social media in the world, and this figure is only going to increase with the passage of time (According to
What are Salesforce CRM Alternatives?
19/07/2022
Salesforce is a popular CRM software but is not the only one available. There are several Salesforce CRM alternatives that may be a better fit for your business. In this
