Everyone is outsourcing. But, what exactly are the advantages of outsourcing? What probably are the disadvantages of outsourcing? Whether does it suit your business? Those are the questions that you are probably wondering when the workload of your business is now too heavy, or some of the emerging tasks are out of your scope of work.
The answers are nowhere else but here. Below are the lists of pros and cons of outsourcing below to see if you should contract or avoid outsourcing particular operations, and evaluate what influence each would have on your firm. If the benefits of outsourcing outweigh the drawbacks, you should definitely find yourself a suitable outsourcing provider.
Let’s begin with the definition of outsourcing first!
Table of Contents
- 1. What is Outsourcing?
- 2. Proven Advantages and Disadvantages of Outsourcing
- 3. Some useful tips when choosing an outsourcing provider
1. What is Outsourcing?
Outsourcing is a business strategy that entails contracting out services or job functions to a third-party provider. And an IT outsourcing project with a technology provider could comprise a wide range of operations, from the entire IT department to discrete, easily defined components like disaster recovery, network services, software development, or QA testing.
Companies can outsource IT services onshore (inside their own nation), nearshore (to a neighboring country or in the same time zone), or offshore (to a country outside of their time zone, to a more distant country). Traditionally, businesses look forwards to nearshore and offshore outsourcing to companies in developing countries in order to save money.
2. Proven Advantages and Disadvantages of Outsourcing
In the right context, outsourcing might be a terrific option for both large and small business owners to increase efficiencies and boost their bottom line if used correctly and strategically. However, outsourcing isn’t ideal for every situation, so consider carefully before devoting time and attention to it.
To help you get a better understanding of this, here are the advantages and disadvantages of outsourcing.
2.1. Main advantages of Outsourcing
Enhance specific expertise
Your core team may excel in a few areas, but no one is perfect in all areas. Advantages of outsourcing include the increased performance by utilizing the specialist expertise of experts in specific sectors.
Outsourcers may also bring specialized knowledge, expertise, and experience that you couldn’t hire on your own. Any licenses or accreditation that the task necessitates are the responsibility of the outsourcer. Meanwhile, outsourcers keep up with industry changes and trends, learn new techniques, and improve their skills by focusing on their area of expertise. Thus, your outsourcing projects will be perfectly handled.
Focus on your core business
Spending your time doing what you’re good at is more efficient. However, you may have a lot of jobs on your plate that don’t suit to your abilities. Perhaps you struggle to manage your finances, provide excellent customer service, or complete all of the necessary human resources documentation. Every minute you spend working on projects outside of your skillset is time wasted.
Yes, I agree, you can try to do it all by yourself however the trade-off for efficiency isn’t worth incurring. Everything but your key business procedures is virtually always more cost-effective to outsource. You’ll save money, eliminate stress, and devote your time to activities that you enjoy.
Thus, one of the overlooked advantages of outsourcing is that it allows you to develop and execute more effective, targeted campaigns and initiatives that you otherwise wouldn’t be able to handle. This allows your company to take new risks and experiment with different exposure approaches.
Save time and in-house resources
One of the most common motivations for firms to outsource work is that it would be completed faster. Delegating time-consuming duties to freelancers or outside businesses can help you get things done quickly by them, and lighten the workload in case you only have a small crew to accomplish the projects. You surely don’t want to miss this one of the advantages of outsourcing.
What about big corporations? Of course, instead of wasting time on building an in-house team to handle the tasks, they can easily outsource to save their resources. It also enhances freedom. Big organizations are able to concentrate on their talents in developing and improving the essential processes that help make their business tick by passing on supporting procedures.
As one might expect, outsourcing fragmented work is almost always less expensive than hiring full-time employees. Not only will you save time and money on recruitment, but you will also increase your profit margins due to lower overheads.
When you outsource, you turn fixed labor costs into variable labor costs, which means you only pay for the services you need while still retaining the reliability of a dedicated employee. This affords you personnel flexibility that in-house employees just don’t have.
Risk assessment and analysis is one of the most critical aspects of any project. And it’s can be achieved and considered as one of the astonishing advantages of outsourcing. You will profit from their greater capacity to prepare and reduce potential risks by outsourcing particular campaigns or processes to specialists in their industry.
Your firm will become more consistent thanks to the advantages of outsourcing. Your operations would run smoothly without disruptions caused by sick days, personnel attrition, or other workforce issues. You could count on work being accomplished and expenditures remaining constant.
Extend time resource
One of the biggest advantages of outsourcing digital work to another country is the significant time zone and holiday differences you may encounter. Although this may be a logistical challenge at first, once mastered, it can essentially mean that your business is running even while you are sound asleep.
Simplify project management
If you choose to outsource work through a variety of specialty freelance websites and online services, you’ll often be given dynamic and intuitive platforms to help you keep track of what’s being done, when it’s due, and how it’ll be paid. The majority of this may be automated, allowing you to focus on more vital tasks.
Get faster and better services
Improve your service offerings by incorporating high-quality deliverables and reducing the time it takes for your product to reach the market. As a result, you’ll be able to translate your ideas into products faster and provide the value-added proposition more effectively.
2.2. Possible disadvantages of Outsourcing
Lose managerial control
One stated the risk that you may lose control of how activities are monitored and done when you farm work out to outside agencies or freelancers. However, that shouldn’t be a problem as long as you know and trust the people you’ve employed – but proceed with caution.
Incur hidden costs
Although we perceive outsourcing work to be less expensive, the risk of being ripped off is still present. Small business owners will generally be asked to sign lengthy commercial agreements with outsourcing corporations or large agencies, which will include a lot of fine print. You could be slapped with unexpected expenses if you don’t read the terms carefully. So, be careful in this stage of the procedure.
It doesn’t matter if you’re dealing with international freelancers or a local expert – if you’re assigning distant work by email or phone, crucial instructions are frequently lost in translation. This disadvantage of outsourcing could cost you a lot of time, money, and aggravation.
Suffer from security risks
In this day and age of data protection, it’s critical that you use client data with caution. If you plan to outsource processes that need personal data, you may be jeopardizing the privacy of others or your company’s security by disclosing such information to others. So, watch out!
Thus, every coin has its two sides and outsourcing is not an exception. However, the previous list has proved that there are much more advantages of outsourcing than its disadvantages. Businesses should always take outsourcing into consideration in order to lighten their workload.
3. Some useful tips when choosing an outsourcing provider
Now after you are into the advantages of outsourcing, let’s see what are top-notch tips for choosing the right outsourcing provider for your business.
3.1. Define a clear scope of work for them
Write a detailed scope of work document before you start reaching out to possible outsourcing partners. It is your duty to determine your business goals, what your company requires, and what the best option is to reach your objectives.
If producing a scope of work document is too complex for you at first, you can begin by answering some basic questions such as:
- What are your exact needs?
- What are the probable issues that you are facing?
- Which one is the best potential solution for your problems?
Answering these easy questions can help you define the problem you’re trying to solve, create a clear plan for resolving it, and determine your overall business objectives.
It’s critical to realize that outsourcing isn’t a one-size-fits-all solution, but rather a method for achieving a specific goal. Nobody knows your industry as you do. It’s also not fair to the outsourcing partner to expect an outsider to have the same level of familiarity as you.
The essential message is that if you want the best results, you must be really explicit about what you want to develop.
3.2. Search for proven industry expertise
After you’ve completed the scope of work, you can begin contacting potential outsourcing partners. Once you’ve narrowed your selection down to three to five vendors, you’ll need to assess them based on the following criteria:
- Technical expertise and skillsets.
- The technology they are currently using.
- Their experience including solving complex challenges.
- Their passion for joining your project.
Remember that technical expertise is critical for the success of any outsourcing agreement, despite the fact that it is sometimes disregarded. As a result, you should never hire an outsourcing partner who just specializes in a few technologies.
In order to accomplish your required responsibilities, a target outsourcing business should have extensive knowledge and experience in your field. The more software technologies an outsourcing partner is familiar with, the higher the quality of your project will be.
3.3. Apply Agile methodology
In today’s market, the only way to stay updated is to adapt to clients’ ever-changing needs. Agile approaches must be used to satisfy that of your clients.
In detail, Agile working procedures are not only encouraged to adapt to change but also to embrace it. Indeed, Agile recognizes that customer needs change over time and that teams must be adaptable. Working in time-boxed iterations eliminates the need for a lengthy requirement change, review, and approval procedure for the team. Any update or maintenance item is put to the backlog and assigned to a future sprint according to priority and business necessity.
Thus, Agile approaches foster a high level of collaboration and deliver rapid outcomes. If you want to be a leader in your business, hire a vendor who uses Agile processes so that they can quickly react to your consumers’ changing demands.
3.4. Protect your data and intellectual property
Privacy and data security are two of the most pressing concerns in today’s digital era, particularly for organizations. When you outsource a project, you’ll almost always have to share sensitive business information with your outsourcing partner.
Your data may be misused if such sensitive information is not properly managed. Before disclosing any sensitive information, it is highly suggested that you sign a nondisclosure agreement with the chosen partner.
Aside from that, you should choose a vendor who does network and security assessments on a regular basis in their office. They should be employing specific technologies to assist protect all of your sensitive information and avoid data leaks.
If you are looking for an IT outsourcing agency, then you can take a look at our work. Magenest is one of the top eCommerce outsourcing agencies in Vietnam. Thousands of customers have used our services, including significant brands like Heineken, Nestle, and Universal (view our work and experience). Magenest is a passionate group of developers, solution specialists, and designers who strive for unparalleled quality and originality. Our crew is accredited and undergoes ongoing training to improve our skills and knowledge in order to give unrivaled eCommerce solutions. We will bring about all the advantages of outsourcing and ensure that your projects are accomplished to the best quality.
As more companies discover the advantages of outsourcing, they can gradually reduce the number of activities they undertake in-house. In certain industries, cost reductions are so considerable that the business can prosper and grow considerably more quickly.
Even while outsourcing is a great way to boost a company’s profitability, not all functions should be outsourced, even if they could be. So, be prepared to make full use of this activity!
We hope that this article about the advantages and disadvantages of outsourcing is helpful for you along the way. Get more useful knowledge and update eCommerce trends in our blog, will you?